Privacy Policy

Effective Date: 7 July 2026

At Fine Custom Boxes, we value your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and how customers can contact us about their personal data.

By using our website, requesting a quote, placing an order, or contacting our team, you agree to the practices described in this Privacy Policy.

Business Information

This website is owned and operated by Fine Custom Boxes.

Business Name: Fine Custom Boxes
Email: sales@finecustomboxes.co.uk
Phone: +44 7311 130082
Address: 355 House, 459 Romford Rd, London, Greater London, E7 9HZ, United Kingdom

Information We May Collect

We may collect personal information when you:

• Place an order

• Request a quote

• Fill out a contact form

• Contact us by phone, email, or live chat

• Subscribe to updates, offers, or newsletters

• Create an account or use our website

The information we collect may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Company name

• Order details

• Artwork, design files, or packaging requirements

• Payment-related information

• Any details you provide through forms, emails, or messages

We may also collect basic website usage information, such as your IP address, browser type, device details, pages visited, and website activity. This helps us improve our website, services, and customer experience.

How We Use Your Information

We use your personal information to:

• Process and manage orders

• Prepare and send quotations

• Confirm order details

• Provide customer support

• Send order updates and tracking information

• Arrange production and delivery

• Improve our website, products, and services

• Respond to enquiries, complaints, or service requests

• Send marketing emails or special offers, only where permitted or where you have agreed to receive them

• Prevent fraud, misuse, or unauthorised activity

• Meet legal, tax, accounting, or regulatory requirements

We only use your information for genuine business purposes related to our products, services, and customer support.

Orders and Payments

When you place an order with Fine Custom Boxes, we may need your billing, shipping, and payment-related information to complete your purchase.

Payments are processed through secure third-party payment providers. Fine Custom Boxes does not store full card details on our website.

Payment information is used only to process your order, confirm payment, handle refunds where applicable, and provide customer support.

Cookies

Our website may use cookies to improve your browsing experience and understand how visitors use our website.

Cookies are small files stored on your device. They may help us remember your preferences, improve website performance, analyse traffic, and support website features.

You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are turned off.

Email and Marketing Communication

If you contact us, request a quote, place an order, or subscribe to updates, we may send you emails related to your enquiry, order, or account.

We may also send promotional emails, offers, or updates where you have agreed to receive them or where permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly at sales@finecustomboxes.co.uk.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

• Payment processing companies

• Delivery and courier services

• Printing, production, or fulfilment partners

• Website, hosting, and IT support providers

• Email, communication, or customer support tools

• Professional advisers where required

• Legal or regulatory authorities where required by law

These third parties only receive the information needed to perform their services and are expected to keep your information secure.

Protecting Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.

Our website uses SSL encryption to help protect information submitted through our website.

However, no online system, website, or data transmission can be guaranteed to be completely secure. While we work to protect your information, we cannot promise absolute security.

Data Retention

We keep personal information only for as long as necessary to provide our services, complete orders, respond to enquiries, meet legal or accounting requirements, resolve disputes, and maintain business records.

When personal information is no longer needed, we will delete it or anonymise it where appropriate.

Your Rights

You may have the right to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Object to certain uses of your information

• Request restriction of processing where applicable

• Unsubscribe from marketing emails at any time

To make a privacy-related request, please contact us at sales@finecustomboxes.co.uk.

Customer-Supplied Artwork and Files

If you provide artwork, logos, images, designs, text, or other files for your custom packaging order, we use those files only to prepare, produce, and complete your order.

Customers are responsible for ensuring they have the legal right to use any artwork, images, logos, trademarks, or content submitted to Fine Custom Boxes.

Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites before sharing personal information with them.

Children’s Privacy

Our products and services are intended for business and general customer use. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

Changes to This Privacy Policy

Fine Custom Boxes may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest effective date.

We recommend reviewing this page regularly to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Fine Custom Boxes
Email: sales@finecustomboxes.co.uk
Phone: +44 7311 130082
Address: 355 House, 459 Romford Rd, London, Greater London, E7 9HZ, United Kingdom