PRIVACY & DATA PROTECTION

1. Introduction

At Fine Custom Boxes UK, we are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our custom packaging services.

This policy applies to website visitors, customers who place orders, account holders, and anyone who interacts with our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect information to provide you with the best possible service and to fulfil your custom packaging orders.

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences (when you create an account)
• Order Information: Billing and shipping addresses, payment details, and order history
• Business Information: Company name, job title, and business requirements (B2B)

• Website Usage: Pages visited, time spent on site, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies & Tracking: Data collected via cookies and similar technologies

Anonymous Browsing: You can browse our website without providing personal information. However, certain features (such as placing orders or accessing an account) require registration.

Gift Recipients: If you provide recipient information, we use it only for order fulfilment and delivery. We do not use recipient data for marketing unless they separately consent.

3. How We Use Your Information

• Processing and fulfilling custom packaging orders
• Communicating order status and delivery updates
• Handling returns, exchanges, and customer service inquiries
• Processing payments and preventing fraud

• Personalising your experience on our website
• Improving products, services, and website functionality
• Analysing usage patterns to enhance user experience
• Developing new products and services

We may send newsletters and promotional offers only with your consent. You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us directly. This will not affect transactional emails related to orders.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site usage, and provide personalised content.

• Essential Cookies: Required for checkout and account login
• Performance Cookies: Help measure and improve site performance
• Functional Cookies: Remember preferences and improve features
• Marketing Cookies: Support advertising and campaign measurement

Managing Cookies: You can control cookies through browser settings. Disabling certain cookies may affect website functionality and user experience.

5. Withdrawing Consent

You may withdraw consent for data collection, use, or disclosure at any time.

• Email marketing: Use the unsubscribe link or contact us
• Account data: Request deletion/modification via our privacy team
• Cookies: Adjust browser settings (or cookie preference centre if available)

Withdrawing consent may limit certain services. Some data may be retained for legitimate business purposes or legal compliance.

Contact: privacy@finecustomboxes.co.uk

6. Data Protection and Compliance

We protect personal data and comply with applicable regulations, including UK GDPR, EU GDPR (where applicable), and other relevant privacy laws.

• Encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and staff training
• Secure payment processing through certified providers

We retain personal information only as long as necessary to fulfil the purposes in this policy, comply with legal obligations, or resolve disputes. Data is securely deleted or anonymised when no longer needed.

Data Breach Response: In the unlikely event of a breach, we will notify affected users and authorities as required, typically within 72 hours of discovery.

7. Third-Party Sharing

We do not sell, rent, or trade personal information for marketing purposes. We may share limited information with trusted providers for order fulfilment and service delivery.

• Shipping Partners: Delivery companies to fulfil your orders
• Payment Processors: Certified providers for secure payments
• Technology Partners: Hosting, analytics, and customer support tools

We may disclose information if required by law, to protect rights, prevent fraud, or ensure safety.

We never sell your data to advertisers, marketers, or third parties for commercial purposes.

8. Your Rights and Choices

You have rights regarding your personal data, including:

• Access: Request a copy of data we hold
• Correction: Update inaccurate information
• Deletion: Request deletion (subject to legal requirements)
• Portability: Receive data in a structured format
• Restriction: Limit processing in certain cases
• Objection: Object to marketing or legitimate-interest processing

We respond within 30 days and may request identity verification for security.

9. Contact Information

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date will be revised at the top of this page.

• Minor changes: Updated policy posted on our website
• Significant changes: Email notice to registered users and a website notice
• Material changes: Additional consent may be requested

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use after updates constitutes acceptance of the revised policy.