Effective Date: 7 July 2026

Please read these Terms & Conditions carefully before using the Fine Custom Boxes website, requesting a quote, placing an order, or purchasing any product from us.

By using our website or placing an order with Fine Custom Boxes, you agree to the terms listed on this page. If you do not agree with these Terms & Conditions, please do not use our website or place an order.

Business Information

This website is owned and operated by Fine Custom Boxes.

Company Name: Fine Custom Boxes
Email: sales@finecustomboxes.co.uk
Phone: +44 7311 130082
Address: 355 House, 459 Romford Rd, London, Greater London, E7 9HZ, United Kingdom

Customers can contact us by email, phone, live chat, or request a call back through our website.

Website Use

Customers may browse our website, request quotes, create an account, place orders, or contact our team for custom packaging support.

You agree to use our website only for lawful purposes. You must not use our website to submit false, harmful, offensive, misleading, unlawful, or third-party infringing content.

Copyright and Website Content

All content published on this website, including text, images, graphics, product information, layouts, designs, and other materials, belongs to Fine Custom Boxes unless otherwise stated.

No individual, company, or third party may copy, reproduce, publish, distribute, edit, or use our website content without written permission from Fine Custom Boxes.

Unauthorised use of our website content may result in legal action.

Account Creation and Guest Checkout

Customers may create an account using an email address and password. Creating an account can help customers manage orders, view previous purchases, and track order details.

Customers may also place orders or request quotes without creating an account, where guest checkout or quote submission is available.

Customers are responsible for providing accurate account, billing, shipping, contact, and order information.

Placing an Order

Customers can place an order directly through our website by selecting the required product, size, material, quantity, printing options, and other available product options.

For fully customised packaging, customers may submit a quote request through our website. The quote request should include complete order details such as size, material, quantity, artwork, printing preferences, finishing options, and any special instructions.

After receiving a quote request, our team may contact the customer by email or phone to confirm the order details. Once all details are finalised, we may send an invoice or secure payment link.

Product Information

We make every effort to display product details, descriptions, materials, sizes, images, prices, and availability as accurately as possible.

Because our products are custom-made, final results may vary slightly depending on material, printing method, artwork quality, finishing options, production process, and approved customer specifications.

Customers must check all product details carefully before placing an order or approving artwork.

Pricing and Payments

All prices and payments are processed in GBP (£) unless stated otherwise.

Fine Custom Boxes accepts secure payment methods available at checkout or through our approved invoice/payment link. These may include:

• Stripe
• Credit Card
• Debit Card
• Apple Pay
• Google Pay
• Link
• PayPal, where available

Orders are processed only after payment has been received and confirmed.

If payment is incomplete, declined, reversed, or disputed, we may pause or cancel the order until the issue is resolved.

Artwork and Design Approval

Customers are responsible for providing correct artwork, text, design files, product details, and printing instructions.

Before printing begins, Fine Custom Boxes may send a digital proof, design file, or 2D mockup for customer review and approval.

Customers must carefully check all details before approval, including:

• Spelling
• Grammar
• Colours
• Fonts
• Layout
• Size
• Quantity
• Material
• Artwork placement
• Printing details
• Product specifications

Once the customer approves the design or order details, production may begin. After approval, Fine Custom Boxes is not responsible for errors that were approved by the customer.

Colour and Printing Variations

Printed colours may appear slightly different from colours shown on digital screens. Colour differences may happen due to screen settings, printing methods, ink types, material surfaces, coatings, artwork quality, and file format.

Minor colour variations, material variations, finishing variations, and size tolerances are normal in custom printing and packaging production.

Free reprints are not provided for minor colour differences, approved artwork issues, poor file quality, or material surface differences unless the product is confirmed to be defective or not produced according to the approved specifications.

Custom-Made Product Policy

All Fine Custom Boxes orders are custom-made according to customer-approved specifications.

Because each order is made specifically for the customer, custom-made products are not eligible for return, full refund, or cancellation after production has started unless the product is defective, damaged, or not produced according to the approved order details.

This does not affect your rights if the product is faulty, damaged, or incorrect.

Order Cancellation

Customers may request cancellation by contacting us as soon as possible at sales@finecustomboxes.co.uk.

Cancellation requests are handled as follows:

• If production has not started, we may cancel the order and issue a refund.
• If design, proofing, setup, or pre-production work has already started, reasonable costs may be deducted from the refund.
• If production has already started, the order cannot usually be cancelled or fully refunded.
• If the order has already been completed or dispatched, cancellation is not available unless the product is defective, damaged, or incorrect.

Cancellation approval depends on the stage of the order at the time the request is received.

Shipping and Delivery

Fine Custom Boxes offers free standard shipping within the United Kingdom.

Our shipping settings are:

Shipping Area: United Kingdom
Order Cutoff Time: 4:00 PM London time, Monday to Friday
Handling/Production Time: 2 to 3 business days
Transit/Delivery Time: 4 to 5 business days
Estimated Total Delivery Time: 6 to 8 business days after payment and artwork approval
Shipping Days: Monday to Friday, excluding UK public holidays

Delivery timelines may be affected by late artwork approval, incomplete customer information, courier delays, weather conditions, UK bank holidays, busy seasons, or other events outside our control.

Tracking details will be provided after the order has been dispatched, where available.

For full details, please see our Shipping Policy.

Returns and Refunds

Because our products are custom-made, returns and refunds are handled according to our Return & Refund Policy.

If your order arrives defective, damaged, or different from the approved specifications, please contact us within 3 business days of delivery with your order number, issue details, and clear photos or videos.

If we ask you to return the product for inspection, it must be returned within 10 days of delivery.

If the issue is confirmed, we may offer a reprint, replacement, partial refund, full refund where appropriate, or another suitable solution.

Non-defective custom-made products that match the approved order details are not eligible for return or refund after production has started or the order has been completed.

For full details, please see our Return & Refund Policy.

Overruns and Underruns

We always aim to deliver the exact quantity ordered. However, because of the nature of custom printing and packaging production, the final quantity may vary by up to 5% over or under the ordered amount.

For bulk or important packaging needs, we recommend ordering a slightly higher quantity to avoid shortage.

Customer-Supplied Content

Customers are responsible for ensuring that any artwork, logos, text, images, trademarks, designs, or files provided to Fine Custom Boxes are legal to use and do not violate the rights of any third party.

By submitting artwork or design files, you confirm that you have the right to use them.

Fine Custom Boxes is not responsible for claims, disputes, damages, or legal issues caused by customer-supplied artwork, logos, trademarks, text, images, or designs.

Prohibited or Restricted Content

Customers must not submit artwork, designs, text, or packaging requests that are unlawful, misleading, harmful, offensive, counterfeit, or infringe third-party rights.

Fine Custom Boxes reserves the right to refuse, cancel, or stop any order that we believe may violate laws, regulations, platform policies, intellectual property rights, or our internal standards.

Printing and Materials

Fine Custom Boxes will use the printing method and material agreed with the customer before production.

Customers must clearly mention any required material, coating, finish, or packaging standard before production begins.

If food-grade material is required, the customer must request and confirm it before production. Food-grade material is not included by default unless specifically requested, confirmed, and approved before production starts.

Website Security and Customer Information

Our website uses SSL encryption to help protect customer information.

Customers must provide correct personal, billing, shipping, and order information. Fine Custom Boxes is not responsible for delays or issues caused by incorrect or incomplete customer information.

For more information about how we collect, use, and protect customer data, please see our Privacy Policy.

Limitation of Liability

Fine Custom Boxes is not responsible for indirect, incidental, special, or consequential losses caused by the use of our website, products, or services.

We are not responsible for losses caused by customer-approved errors, incorrect customer information, courier delays, third-party service issues, late artwork approval, or events outside our reasonable control.

Nothing in these Terms & Conditions limits any legal rights that cannot be excluded under applicable law.

Indemnity

By placing an order with Fine Custom Boxes, you agree to protect and hold Fine Custom Boxes harmless from claims, damages, losses, legal costs, or expenses caused by:

• Your breach of these Terms & Conditions
• Your customer-supplied artwork, logos, text, images, or designs
• Your misuse of our website, products, or services
• Any third-party claim related to materials provided by you

UK Public Holidays

Order processing, production, shipping, and delivery times may be affected during UK public holidays, including:

• New Year’s Day
• Good Friday
• Easter Monday
• Early May Bank Holiday
• Spring Bank Holiday
• Summer Bank Holiday
• Christmas Day
• Boxing Day

Orders placed during holidays, weekends, or busy periods may take longer than usual.

Changes to These Terms

Fine Custom Boxes may update these Terms & Conditions from time to time. Any updates will be posted on this page with the latest effective date.

Customers are encouraged to review this page before placing an order.

Contact Us

If you have any questions about these Terms & Conditions, your order, or our services, please contact us:

Fine Custom Boxes
Email: sales@finecustomboxes.co.uk
Phone: +44 7311 130082
Address: 355 House, 459 Romford Rd, London, Greater London, E7 9HZ, United Kingdom

Support options:
Live Chat Support
Email Support
Call Support
Request a Call Back