Overview

• We ship across the UK and to many countries worldwide.
• Timelines depend on order volume and customisation level.
• Tracking and status updates are provided where available.

Production & Handling Times

• Production starts after proof approval and payment confirmation.
• Typical production time is 7–10 business days.
• Complex finishes may require extra time; we will advise you in advance.

Shipping Methods

We use trusted carriers depending on destination, parcel size, and service level:

• Royal Mail
• DPD
• DHL
• Other reputable couriers for freight, pallets, or bulk dispatch

Estimated Delivery Times (After Dispatch)

• UK Mainland: 1–3 business days
• Northern Ireland: 2–4 business days
• EU: 3–7 business days
• International: 5–12 business days

Please note: rural areas, customs processing, and peak seasons may extend delivery times.

Shipping Costs

• Live-rate or flat-rate shipping is displayed at checkout (where applicable).
• Bulk, freight, or pallet orders may receive a custom shipping quote.
• International duties, taxes, and customs charges are payable by the recipient/customer.

Tracking & Notifications

• We email tracking details when your order ships (where tracking is available).
• Some freight services may provide limited or milestone tracking only.

Delays, Lost Parcels, or Incorrect Addresses

• Contact us if your parcel is late or tracking appears stalled.
• We will open a courier investigation where appropriate.
• Please check your delivery address carefully at checkout.
• Incorrect addresses may cause delivery delays, additional charges, or return-to-sender.

Responsibility Disclaimer

• We are not liable for courier delays once an order has been dispatched.
• We will support claims and provide documentation when required by the courier.

Contact Us